For agents Doug and Debbie Dier, technology is at the core of their business success. Starting with ERIE tools like DSpro® Web that allows them to quote three lines of business in just a few minutes, embracing technology as a means to better serve Customers is a familiar part of the story for the northern New York agency...
Pictured above is the staff at A.T. Matthews and Dier and senior supervisors from Erie Insurance Group.
The team from Erie visited the local business as a pilot agency tasked with assisting them to improve agency-company integration of information and processing.
This project was initiated by Robert Ingram, Executive VP Chief Information Officer at Erie, for the purpose of improving the level of service that Erie Insurance Agencies are able to offer to their customers.
The company has been working with the local insurance agency and Douglas Dier over the past several years as Dier has served on Erie Agent Task Force since 2010. He is the New York State Representative in the area of Information Technology.
Improving Insurance Together
Doug and his team at Dier Agency Inc. have participated on high-level projects at this top-rated Fortune 500 Company for several years now. Along with their involvement with Erie leaders, they are also currently piloting a web-based Erie Homeowner’s product to be introduced in New York on 12/1/2013.
The agency was chosen to participate because of the highly automated format that they operate from and understanding of the overall issues.
This Erie visit was scheduled in direct response to agents' concerns as the insurance company sent 6 supervisory level leaders and project managers from the home office at Erie Insurance Group. They spent several days working with staff in the Watertown office looking at the issues from an agency perspective.
The objective is to improve the overall user experience at the agency level. This specific project has been underway since this past August when A. T. Matthews and Dier was first asked to focus on this interface matter.