In the News

Agency Receives Prestigious Award from Erie Insurance Company 
Pictured above from the agency (left to right): Shawnna Brotherton, Kelly Davis, Evan Dier, Tonino Alteri, Debbie Dier and Douglas Dier, continuing from Erie Insurance, Timothy NeCastro, CEO, Douglas Smith, Executive VP of Sales & Products and Shane Badon, NY Branch Manager. 
A.T. Matthews & Dier, local insurance agency receives F. W. Hirt Quality Agency Award for 2017 from Erie Insurance Company. “This is the highest honor bestowed on an Erie agency” stated Shane Badon, Erie Insurance NY Branch Manager. “Principal Agents who earn this prestigious award demonstrate their long-term commitment to exceptional service, performance, and profitability across all lines of business. A winning attitude, dedication to lifelong learning, quality growth, conscientious underwriting and re-underwriting is what distinguishes these peak performers”. Dier Agency was chosen by the selection committee for the award, which is is comprised of those that work directly with the ageny and also includes other top management, Regional Vice Presidents and the President of Erie Insurance Company. Current Erie Insurance President and CEO, Timothy NeCastro, presented the award to Douglas Dier along with Shane Badon. “Receiving the award was truly an honor”, said Dier, “this was extra special since both Tim and Shane have been very helpful to us along the way”. The Quality Agent Award was presented to Dier at the annual “Branch Recognition Meeting”, which was recently held at The Turning Stone Casino. 
The F.W. Hirt Quality Award has only been presented to a total of 11 agencies since The Erie entered New York. Clay Lindner, Erie District Sales Manager stated, “This agency knows their stuff, believes their stuff and does their stuff. They are professional, knowledgeable, ethical, and offer big time service in a small town. Our partnership with this agency exemplifies the Erie Family Spirit - agents and employees working together for the good of the policyholder.” Erie Insurance began offering insurance in New York State in 1996 and is a writer of Home and Auto Insurance, in addition to a complete line of both personal and commercial insurance products.
Erie Insurance Company is an A+ (Superior) rated company according to A.M. Best and is known for providing quality insurance products through the Independent Agency system. For the fourth year in a row, Erie Insurance received the highest ranking in Customer Satisfaction with the Auto Insurance Purchase Experience in the 2016 J.D. Power Insurance Shopping Study. Erie Insurance started from humble roots in 1925 and has grown into a Fortune 500 company with 5 million policy holders in force today.
“Debbie and I are very proud of what our team has been able to accomplish over the past few years,” stated Douglas Dier - Principal Agent. “We have steadily been able to increase our customer base and grow our business over the past 17 years and are grateful to those that have trusted us with their insurance. This is also a direct reflection of the quality agents and service representatives on our team, in addition to the excellent partnerships we have established with Erie Insurance“. Dier Agency, Inc. has received a number of awards from the company, including 15 straight Founders Awards for profitability and growth. The agency also recently reached “Hall of Fame” status with Erie as they submitted over 10 applications each week for 52 consecutive weeks.  
A.T. Matthews was established in 1903 and operates as an independent agency serving Northern and Central New York. Douglas and Debra Dier purchased the agency in 2000 and operate at 636 Coffeen Street, Watertown NY. In addition to Erie Insurance Company, the agency represents a number of insurance carriers.

Erie Insurance IT Leaders Visit

Pictured above is the staff at A.T. Matthews and Dier and senior supervisors from Erie Insurance Group. 

The team from Erie visited the local business as a pilot agency tasked with assisting them to improve agency-company integration of information and processing. 

This project was initiated by Robert Ingram, Executive VP Chief Information Officer at Erie, for the purpose of improving the level of service that Erie Insurance Agencies are able to offer to their customers.

The company has been working with the local insurance agency and Douglas Dier over the past several years as Dier has served on Erie Agent Task Force since 2010. He is the New York State Representative in the area of Information Technology. 

The Diers as featured in the Erie Bulletin!

For agents Doug and Debbie Dier, technology is at the core of their business success. Starting with ERIE tools like DSpro® Web that allows them to quote three lines of business in just a few minutes, embracing technology as a means to better serve Customers is a familiar part of the story for the northern New York agency...
View Article

Improving Insurance Together

Doug and his team at Dier Agency Inc. have participated on high-level projects at this top-rated Fortune 500 Company for several years now. Along with their involvement with Erie leaders, they are also currently piloting a web-based Erie Homeowner’s product to be introduced in New York on 12/1/2013. 

The agency was chosen to participate because of the highly automated format that they operate from and understanding of the overall issues.

This Erie visit was scheduled in direct response to agents' concerns as the insurance company sent 6 supervisory level leaders and project managers from the home office at Erie Insurance Group. They spent several days working with staff in the Watertown office looking at the issues from an agency perspective. 

The objective is to improve the overall user experience at the agency level. This specific project has been underway since this past August when A. T. Matthews and Dier was first asked to focus on this interface matter. 

at 636 Coffeen Street 
or call 315-782-2020
to get full insurance coverage
Open from 8:30 am to 5:00 pm 
Monday through Friday

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